Privacy Policy

Introduction

At HyperStorm Crusher Resort, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort or use our services.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Reservation and booking information
• Identification documents for check-in
• Emergency contact information

Automatically Collected Information

• IP address and device information
• Website usage data and analytics
• Location data when using our services
• Security camera footage in public areas

How We Use Your Information

• Process reservations and provide accommodation services
• Communicate with you about your stay and our services
• Process payments and maintain financial records
• Improve our services and customer experience
• Comply with legal obligations and security requirements
• Send promotional materials (with your consent)
• Ensure the safety and security of guests and staff

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition
• Emergency Situations: To protect the safety of individuals

Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data transmission
• Secure storage systems and access controls
• Regular security assessments and updates
• Staff training on data protection practices
• Compliance with industry security standards

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally:

• Booking and payment information: 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe
• Security footage: 30-90 days unless required for investigations
• Guest preferences: Until you request deletion

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities
• Request information about our data practices

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable certain website features and functionality

You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.